Customer Service Training
“Great customer service is a critical competitive advantage for a business.”
One extremely paramount key to developing a successful business is customer service. Attention to detail towards your customers’ experience is what will set you apart from your competition. In fact, according to American Express, 90% of clients use customer service as a factor in deciding whether or not to do business with a company and consumers are willing to spend 17% more on a company that has outstanding customer service. Just imagine being able to raise your prices %17 right now and still retain your customer base simply because they felt secure that their experience with you is guaranteed to be the best.
Your business’s objective should be profit and growth, and part of that growth is not just attracting new customers, but retaining the current ones. In fact, investing in new customers is between 5 and 25 times more expensive than retaining existing ones, so why not focus on making sure your existing base not only continues to contribute to your bottom line, but through word of mouth act as a vehicle to bring in brand new loyal customers for a fraction of the cost?
But how do you ensure that your customers are having the best experience possible? How to keep from losing business to competitors who may be under cutting your prices? How do you grow your business by ensuring that your customers remain loyal and continue to return to you time and time again?
Communication Skills Training
There are a ton of cost effective and results driven tactics that Goalmachine can teach you! For this we offer a month long training program that is designed to give your company and staff all the tools they need to transform your organization into a force to be reckoned with.
Throughout this dynamic training, we look at case studies of other businesses that are making a killing using customer oriented strategies. We work with your staff to give them the motivation and the confidence to implement a mindset that serves your clientele so that they keep coming back. We also offer follow up refresher courses so that your new customer base driven outlook becomes a staple part of your organization’s culture, and not just a temporary phase. There are packages for individuals, small businesses, medium to large businesses, and a managers course on customer retention. For more information, click HERE.
“Leadership and learning are indispensable to each other.”
The power of communication should never be underestimated. Effective communication has defined the world’s greatest women and men, it has ended wars, it has brokered peace and inspired billion dollar businesses. The most effective tool any leader has at their disposal is the ability to communicate ideas and influence change. Every individual has the ability to garner this powerful skill. Some people are lucky enough to be born with the natural talent of effective communication. For the rest of us, there is Goalmachine.
Communication is also the secret ingredient for Excellent Customer Service. You can't have one without the other. Discover how some the world's greatest leaders and organizations have used the art of skillful communication to set them apart from the average.
For more information on our Gold Standard Communication Training click HERE.
Goalmachine understands that business needs can be very specific and may need customized solutions to fit their needs. For this we have developed an efficient process to identify your organization’s top 3 needs, offer recommendations based on those needs and thoroughly research and execute customized training sessions that are designed to make permanent changes in your organizational culture. Goalmachine pays close attention to the behavioral sciences that explain why certain behaviors are occurring and how to remedy them in a way where each person involved feel empowered and enthusiastically motivated to implement those changes.
We offer a FREE consultation upfront for two reasons: 1) It is important that we get to know each other. We are now on the precipice of being your partner in success and we want to ensure it is a good fit for all parties involved. 2) To give you an opportunity to ask any and all questions before we get started. Goalmachine believes in transparency and these complimentary consultations are what will help you get to understand how we work and why we are the best option.
For more information feel free to contact us at firstname.lastname@example.org, message us on Facebook at GoalmachineSXM or send a Whatsapp to +1(721) 522 5121 and we can start a discussion on how we can help you reach all of your success goals!